Talk to me: using voice server to enable business-to-business communication

Kevin Horowitz; Brenda Horowitz

doi:10.1117/12.411774

29 December 2000 Talk to me: using voice server to enable business-to-business communication

Kevin Horowitz, Brenda Horowitz

Proceedings Volume 4208, Network Intelligence: Internet-based Manufacturing; (2000) https://doi.org/10.1117/12.411774
Event: Information Technologies 2000, 2000, Boston, MA, United States

Abstract

Person-to-person communication over the Internet has exploded in recent years. In contrast, person-to-business and business-to-business communication using the Web are just beginning to take off, in part due to technological challenges that are just now being met. For example: the ability of large, automated businesses to communicate with smaller, less automated partners who don't have integrated back-end office systems or tightly coupled data channels; the ability of smaller, less automated businesses to communicate with each other; the ability of field personnel to mine enterprise data; the ability of companies to send up-to-the-minute data to field personnel. A speech interface to the Web can surmount these problems and more. Our solution provides a VoiceXML interface to static and dynamic information in existing enterprise databases that are, or can be made, available through a Web interface. VoiceXML (Voice eXtensible Markup Language), is an XML-based markup language for creating distributed speech applications, much as HTML is a markup language for creating distributed visual applications. Using VoiceXML, data can be accessed over the Web by telephone.

Citation Download Citation

Kevin Horowitz and Brenda Horowitz "Talk to me: using voice server to enable business-to-business communication", Proc. SPIE 4208, Network Intelligence: Internet-based Manufacturing, (29 December 2000); https://doi.org/10.1117/12.411774

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